Leaving Microsoft Unified for Third-Party Support : How Two Large Enterprises Made the Switch

Date: Tuesday, May 14th at 11am PT / 2pm ET

In the last few years, Microsoft has shifted its premium support model from Microsoft Premier to Microsoft Unified, an "unlimited" support model that has resulted in longer wait times and higher prices for its most valuable enterprise customers. Despite the downsides of this transition, many have struggled with the idea of moving to alternative support solutions. There's a lot at stake, and a wrong move to an unqualified support partner could make matters worse.

In this information-packed Tech Talk, veteran technology journalist John K. Waters and enterprise software support expert Mike Jones from US Cloud talk with enterprise IT professionals from Dormakaba and Bottomline Technologies who made the switch from Microsoft Unified and never looked back.

The conversation will delve into their experiences, including:

  • The issues or pain points that prompted their organizations to consider moving away from Microsoft Unified support.
  • Whether the decision was driven more by cost concerns, service quality, or other factors.
  • How each organization assessed the risks of transitioning from a major provider like Microsoft to a third-party support solution, and the key risk mitigation strategies they implemented during the transition.
  • The criteria they used to evaluate and select a third-party support provider.
  • The biggest challenges each organization faced during the switch.
  • The transition process itself for each organization.

Register now!

About the presenters:

Michael Jones, Vice President of Product Development, US CLOUD

Moderated by:
John K. Waters, Editor at Large, Redmondmag.com

Date: 05/14/2024

Time: 11:00 AM  PT

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